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PSIRF Training for NHS Teams and Healthcare Organisations
The Purpose of PSIRF Training
The Patient Safety Incident Response Framework (PSIRF) asks organisations to move beyond process-driven investigation and towards learning, improvement and compassionate engagement. NHS England describes PSIRF as the approach for developing and maintaining effective systems and processes for responding to patient safety incidents for the purpose of learning and improving patient safety.
It brings together four core aims:
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compassionate engagement and involvement,
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system-based approaches to learning,
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proportionate responses,
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supportive oversight.
Why train with Promethean Human Designs Ltd?
At Promethean Human Design, our PSIRF training helps organisations build the confidence, capability and practical skills needed to respond well to patient safety incidents in line with this national direction. We provide training that is grounded in Human Factors, systems thinking, learning response methods, compassionate engagement and action design, so that teams do more than understand PSIRF in theory, they can apply it meaningfully in practice
What our PSIRF training helps you do
Our PSIRF training is designed to help organisations strengthen their local capability to:
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understand the purpose and principles of PSIRF and what good incident response looks like in practice
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use a systems-based approach to learning from patient safety incidents, rather than defaulting to blame or over-simplified explanations
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apply proportionate learning responses such as swarms, After Action Reviews and patient safety incident investigations where appropriate
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improve how staff, patients, families and carers are engaged and involved with compassion following a patient safety incident
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translate insight into stronger safety actions and meaningful improvement, rather than producing outputs that are difficult to implement or unlikely to reduce risk
support leaders and oversight roles to commission, review and assure incident responses in ways that strengthen a learning culture and organisational improvement.
Who this training is for
Our PSIRF training works well for a wide range of NHS and healthcare audiences, including patient safety teams, investigators, governance and risk leads, quality improvement teams, clinical leaders, operational managers, divisional leaders, board members and those with oversight responsibilities. This reflects both NHS England’s expectations around competence and capacity under PSIRF, and the audiences identified in our own training pathway
We can deliver learning for:
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staff who are new to PSIRF and Human Factors and need a strong foundation
practitioners leading or supporting learning responses who need structure, tools and confidence
experienced investigators and specialists who want to deepen their capability in systems-based investigation, thematic analysis and action design
leaders and oversight roles who need to commission proportionate responses, ask better assurance questions and create the conditions for learning to flourish.
Why Promethean Human Design offers something different
Promethean Human Design brings a distinctive blend of patient safety, governance, Human Factors and practical organisational development expertise. Your existing website already positions the business around helping healthcare organisations navigate complexity, improve governance, strengthen system design and deliver safer, more consistent person-centred care.
What makes our PSIRF training different is that we do not treat PSIRF as a compliance topic alone. We help people understand how work is really done, how system conditions shape performance, why incidents rarely have a single cause, and how learning can be translated into safer systems, clearer oversight and stronger action. That approach is consistent with both NHS England’s PSIRF direction and the prospectus you have developed for your courses
Our programmes are led by expertise in Human Factors and Ergonomics, and your prospectus highlights that delivery is provided by a Chartered Ergonomist who lectures in Human Factors and Patient Safety at Teesside University. This gives clients the benefit of both academic credibility and practical application for healthcare settings.
A memorable learning experience
We believe people learn best when they are actively involved, able to think together, and given practical ways to explore complexity. That is why, where appropriate, we use LEGO® SERIOUS PLAY® materials and methodology to support facilitation and reflection during training sessions. Used well, this creates a highly engaging learning experience that helps participants explore systems, relationships, risks, communication, barriers and improvement ideas in a way that is practical, visual and memorable
This approach supports rich discussion, helps teams surface different perspectives, and makes abstract ideas such as culture, systems interaction, authority gradients, contributory factors and safer system design easier to understand and retain. It fits particularly well with our focus on Human Factors, systems thinking and collective learning
What participants gain
By the end of our PSIRF training, participants typically leave with greater confidence to:
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explain PSIRF clearly and use its principles in day-to-day practice
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apply Human Factors and systems thinking when responding to incidents and reviewing risk
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choose and use proportionate learning response methods more effectively
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engage staff, patients, families and carers with greater compassion and confidence
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produce clearer outputs and stronger actions that are more likely to support sustainable improvement
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contribute to a more just, learning-focused and improvement-oriented patient safety culture.
Flexible formats for local need
Our PSIRF training can be delivered as one-day, two-day or multi-session programmes, either face-to-face, live online or in blended formats. Courses can be commissioned as stand-alone workshops or combined into a broader capability-building pathway across patient safety, governance, quality improvement and leadership functions. Content can also be tailored to local incident profiles, governance arrangements, service pressures, complaints themes or current PSIRF implementation priorities.
This means we can support organisations at different stages of PSIRF maturity — whether you are building foundational awareness, strengthening practitioner confidence, improving investigation and learning response quality, or developing stronger leadership oversight.
If you want PSIRF training that goes beyond explanation and helps your teams learn, think, engage and improve differently, we would be pleased to help. Promethean Human Design offers practical, evidence-informed training that aligns with NHS England’s direction while bringing a distinctive Human Factors lens, strong facilitation and memorable learning design
Talk to us about PSIRF training for your organisation — whether you need a foundation session, practitioner development, leadership oversight training or a bespoke capability-building programme.
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