Education & Training
Human factors provides evidence-based methods for designing safer, more effective and more reliable systems. Healthcare can benefit from approaches developed and tested across a range of safety-critical sectors. Promethean HD empowers organisations and individuals with the best practice from multiple safety-critical industries through education delivered by Chartered Human Factors Professionals with over 20 years of investigative experience. Whether you are early or more advanced in your implementation of human factors methodologies, our unique approach supports you meet relevant standards while building the practical capability to apply human factors consistently in day-to-day work. We will support your organisation to develop and maintain a Just Culture and a strong learning culture that identifies risks and proportionately manages them to prevent harm. This strengthens person-centred care and helps create a safer, more positive patient experience.
All sessions are tailored to your organisation’s services, level of experience and improvement priorities to ensure that every session is relevant to your teams and has a meaningful practical impact.
Before delivery, we provide materials to help you promote the programme and gather relevant questions from participants. We also give teams opportunities to engage with us before and after the session. Following delivery, delegates receive practical tools and resources to help them put their learning into practice.
Download our full course syllabus, and contact us to book.
Read our introduction to PSIRF: click here
Explore our PSIRF Training approach: click here
Learn what Human Factors is: click here
Learn what Human factors in Healthcare is: click here
Learn more about Never Events and system-based learning: click here
Learn more about 'Just Cultures' in healthcare: click here
View our recommended reading list to support your leargning here.
Bespoke Courses
Introduction to Human Factors
This session introduces participants to some of the core principles of human factors. It explains why things work, and why sometimes they don’t. It details aspects of cognition and decision making, and relates them to everyday life and clinical settings. The session then focuses on how this understanding can be used to shape the way we live and work, enabling us to design for success, rather than requiring humans to be perfect. For a full description of the session, please download our syllabus.
Creating Outcomes: Action Design and Implementation Masterclass
This masterclass helps participants understand why some safety actions are more effective and sustainable than others, and how different action designs will affect system performance and risk control. Whether the action is in response to an issue that has occurred, or a service innovation, this session will give you the knowledge and understanding to minimise your risks and maximise your benefits. For a full description, please download our syllabus.
Compassionate Engagement with Patients, Families, and Staff following Patient Safety Events
This course provides participants with the skills and knowledge required to be engagement leads. It details when and how to engage with those affected by safety events, and how to provide appropriate ongoing support. For a full description, please download our syllabus.
PSIRF Fundamentals
This session covers the fundamentals of PSIRF in one day. Participants will leave understanding core concepts of human factors and systems thinking, as well as just culture and restorative practice. Participants will learn learning-response methods such as ‘SWARMS’ and ‘After Action Reviews’ to capture learning from events, and understand how these come together to underpin the PSIRF approach to improve patient safety and experience. Please download our syllabus for full details.
PSIRF Investigation MasTerclass: Three Days
This programme develops participants' knowledge and understanding of investigation and systems-based learning to a greater level, focusing on different tools used within safety-critical industries that are relevant to patient safety, but not covered by other training. This takes your toolbox to the next level and equips you to design for safety and performance, not just address safety and performance issues once identified. For a full description, please download our syllabus.
Thematic Analysis
This course provides a practical deep dive into thematic analysis, tailored to support your organisational priorities in PSIRF planning, incident learning, and evaluation. Participants will develop the skills to define scope, identify relevant sources of safety intelligence, generate meaningful categories and themes, and apply structured, system-focused methods consistently in practice. Using realistic scenarios, the workshop builds both competence and confidence, enabling participants to turn data and investigation findings into clearer organisational learning and improvement.
please download our syllabus.
PSIRF- Systems Approach to learning from patient safety events (2-day)
This session further develops participants knowledge and skills in applying human factors methodologies to learning from safety events. This meets the standards mandated for Learning Response Leads within the NHS syllabus to enable staff to lead investigations within their organisation. It provides them with the skills and knowledge to apply a systems approach to learning from events, and how to compassionately and effectively engaged with this involved in and effected by patient safety events. Please download our syllabus for full details.
PSIRF- Oversight Training
This session gives participants the skills and knowledge to create environments that enable learning to flourish. It also draws on our experience as governance experts to ensure that as leaders, you have clarity on what matters, and proportionate responses to address issues is the key areas. For a full description, please download our syllabus.
Bespoke sessions
Please contact us to discuss designing a bespoke session. this can be designed to augment training previously conducted, or to build your knowledge and skills from the ground up.
please download our syllabus.