Using George Eliot’s candle metaphor and Daniel Kahneman’s WYSIATI principle, Katie Franklin explores how partial perspectives shape judgement, why blame culture restricts learning, and how psychological safety, diversity and just culture help organisations see more clearly

Poppy Russell’s preventable death and her family’s response ask a wider question of the NHS: do we treat listening as a courtesy, or as a safety intervention? This article connects compassion, PSIRF, family liaison, candour, human factors and good governance.

A listening organisation does more than invite people to speak. It hears weak signals, responds with curiosity and acts before warning becomes harm.

Tess is not undone by one isolated mistake. Across the novel, she is repeatedly denied meaningful choice, judged by unequal standards and made to carry failures created by people and systems with far more power.

Discover how LEGO® SERIOUS PLAY® helps healthcare teams explore complex problems, strengthen reflection and turn insight into practical action across PSIRF, human factors, patient safety, governance, strategy, coaching and mentoring.

Through Tom Hamilton’s story in East of Eden, Katie Franklin asks whether the second victim concept should extend beyond healthcare professionals to family caregivers and others affected by unintended harm.

Integrated NHS records offer major benefits, but also create new risks. Explore how SEIPS, clinical safety and Human Factors Integration can support safer digital healthcare.

Ambient voice technology could return valuable time to clinicians and patients. But as AI scribes become more accurate, human checking may become less reliable. This article examines the changing risk profile through Human Factors, behavioural science, inclusive design and DCB0160 clinical safety.

When questionable behaviours become familiar, we can stop noticing how inequitable, ineffective or unsafe they are. Katie Franklin explores how humour, fresh perspectives and constructive challenge can expose the ridiculousness we have accepted as normal, helping organisations strengthen workplace culture, inclusive work design and safety.

Human Factors in healthcare is fundamentally about understanding how people make decisions within complex systems. Whether we're implementing PSIRF, investigating a patient safety incident, improving medicines management or strengthening clinical governance, the key question remains the same: how do people actually get work done in the real world? Surprisingly, a family game of Dobble provided a useful reminder of why understanding work-as-done matters so much for patient saf