Patient Safety, Human Factors and PSIRF Insights for Healthcare Organisations

Martha’s Rule is changing care when patients deteriorate and concerns go unheard. Its deeper value lies in what every activation reveals about the safety of the system.

A listening organisation does more than invite people to speak. It hears weak signals, responds with curiosity and acts before warning becomes harm.

Healthcare board members reviewing evidence before making a governance decision

What can a disputed football goal teach us about patient safety and board governance? This article explores why measurable evidence is not always the complete picture, and why boards need to combine hard data with weak signals, staff experience and soft intelligence.

Ambient voice technology could return valuable time to clinicians and patients. But as AI scribes become more accurate, human checking may become less reliable. This article examines the changing risk profile through Human Factors, behavioural science, inclusive design and DCB0160 clinical safety.

When something goes wrong in healthcare, how can organisations recognise system pressures while responding fairly to scrutiny? This article explores how human factors, PSIRF, restorative accountability and effective governance can help healthcare organisations move beyond blame without removing accountability.

When questionable behaviours become familiar, we can stop noticing how inequitable, ineffective or unsafe they are. Katie Franklin explores how humour, fresh perspectives and constructive challenge can expose the ridiculousness we have accepted as normal, helping organisations strengthen workplace culture, inclusive work design and safety.

What does George Orwell's Nineteen Eighty-Four have to do with healthcare investigations? More than you might think. Investigators hold the pen, shaping how events are understood and what organisations learn. Exploring PSIRF, Human Factors and Safety-II thinking, this article examines the power of investigative narratives, the risks of confirmation bias and premature closure, and why meaningful patient safety learning depends on curiosity, evidence and systems thinking.

What can leaders learn from Monkey D. Garp? Exploring mentorship, values-based leadership, speaking up cultures and organisational learning through One Piece.